Support Services
MicroCenter Software Support Services
Post implementation support services are critical to maintain efficiency of any software. MicroCenter has established a 24/7 in house support center in responding post deployment client issues much faster & satisfactory manner. We have employed most relevant dedicated software support professionals with right skills and attitude.
If you are looking for Annual Maintenance Contract (AMC) basis or on call basis, we are open for your convenience and schedules.
The Support Process
We established a network support center, which would be manned by the support staff that would provide faster response to your support needs as follows.
Role of Support Center Head
Support center head is responsible for overall Center and will work directly with the Customer’s coordinators and is responsible for
- Training of the support team
- Assigning duties and responsibilities to the support team
- Coordinating with both the Customer and Management for assigning reserve manpower
- Any other duties assigned by the Technical Advisor/Account Manager
Role of Support Executive (Help Desk)
The support executive is directly responsible for providing telephonic and/or on-site support to the end client. In addition he should
- Help support the Center Supervisor to manage the shift roaster including leave, substitution and handle grievances
- Train / assist new support persons
- Document his work and prepare reports
- Any other duties assigned by the supervisor
Key Modules – Standard Edition
General Ledger
- Chart of Accounts
- Budgets
- Cost Centers
- Journal Voucher
- Auto JVs from other modules
- Financial Reports/Analysis
Sales & CRM
- AR Invoicing
- Integrated Receipts
- Sales Enquiry to Sales Orders
- Delivery note
- Tax Invoice
- Sales Analysis & Queries
- Sales Reports
Sales & CRM
- Customer CRM Database
- Content Management
- AR Invoicing
- Online Applicant Payments
- Integrated Receipts
- Sales Reports
- Sales leads
- Sales leads to sales orders
- Delivery note
- Invoice
- Sales Analysis & Dashboard
Inventory
MCA-eBiz Inventory is ideal for any Trading business with a number of Product Lines or a Store maintaining physical items, with a proper coding system to keep track of the movements and the availability of each item at any point of time.
Item Groups, Brands, Suppliers and Warehouse Locations form the foundation of our Inventory System.
- Items, Categories, Brands, Multi-UOM
- Inventory Locations & Bin Locations, Stok Requests, Stock Issues to multi-locations, Stock
- Receives, Stock Transfers, Stock Adjustments, Physical Stock Entry
- Goods Receives against POs in Central Warehouse
- Re-Order, Packing, Batch update of Discounts
- Stock Consumption Analysis, Stock Aging, Fast/Slow Moving Items
- Bundle Item, Expiry Batch Inventory, Serial Numbering & Warranty
- Stock Reservation, Item History, Vendor & Customer Pricing
- Store Check-in / Check-Out (Gate Pass)
Accounts Payable
- Vendor Maintenance
- Payment Allocation
- Ageing Analysis
- Statement of Accounts
Cash Management
- Payments & cheque printing
- Receipts
- Deposits
- Petty cash
- Bank reconciliation
- Cash flow analysis
Procurement
Empowers end-to-end Procurement activities in your Organization as per your Budget. Supports Direct Purchase Methods. Real-time multi-level approval through MyPocket Mobile App based on transactional data validation.
- Purchase Requisition (PR)
- Request for Quotation (RFQ)
- Price Comparison
- Generating & Approval of PO
- Material Receipt (MR)
- Purchase Costing
Accounts Receivable
- Customer Maintenance
- Payment Allocation
- Ageing Analysis
- Statement of Accounts
Fixed Assets
Empowers both financial & physical information about your organization’s assets like equipment, machineries, vehicles etc. Facilitates immediate access to asset information including cost, depreciation, location, and inventory and maintenance record.
- Asset Tagging and Barcoding
- Asset Identification, Categorization and Imaging
- Maintain Asset Details, Asset Life, Book Value and Depreciation
- Asset Location
- Asset Transfers
- Monthly Auto-Depreciation
- Asset Postings
- Sales or Disposals of Fixed Assets
Key Modules – Standard Edition
General Ledger
- Chart of Accounts
- Budgets
- Cost Centers
- Journal Voucher
- Auto JVs from other modules
- Financial Reports/Analysis
Sales & CRM
- AR Invoicing
- Integrated Receipts
- Sales Enquiry to Sales Orders
- Delivery note
- Tax Invoice
- Sales Analysis & Queries
- Sales Reports
Sales & CRM
- Customer CRM Database
- Content Management
- AR Invoicing
- Online Applicant Payments
- Integrated Receipts
- Sales Reports
- Sales leads
- Sales leads to sales orders
- Delivery note
- Invoice
- Sales Analysis & Dashboard
Inventory
MCA-eBiz Inventory is ideal for any Trading business with a number of Product Lines or a Store maintaining physical items, with a proper coding system to keep track of the movements and the availability of each item at any point of time.
Item Groups, Brands, Suppliers and Warehouse Locations form the foundation of our Inventory System.
- Items, Categories, Brands, Multi-UOM
- Inventory Locations & Bin Locations, Stok Requests, Stock Issues to multi-locations, Stock
- Receives, Stock Transfers, Stock Adjustments, Physical Stock Entry
- Goods Receives against POs in Central Warehouse
- Re-Order, Packing, Batch update of Discounts
- Stock Consumption Analysis, Stock Aging, Fast/Slow Moving Items
- Bundle Item, Expiry Batch Inventory, Serial Numbering & Warranty
- Stock Reservation, Item History, Vendor & Customer Pricing
- Store Check-in / Check-Out (Gate Pass)
Accounts Payable
- Vendor Maintenance
- Payment Allocation
- Ageing Analysis
- Statement of Accounts
Cash Management
- Payments & cheque printing
- Receipts
- Deposits
- Petty cash
- Bank reconciliation
- Cash flow analysis
Procurement
Empowers end-to-end Procurement activities in your Organization as per your Budget. Supports Direct Purchase Methods. Real-time multi-level approval through MyPocket Mobile App based on transactional data validation.
- Purchase Requisition (PR)
- Request for Quotation (RFQ)
- Price Comparison
- Generating & Approval of PO
- Material Receipt (MR)
- Purchase Costing
Accounts Receivable
- Customer Maintenance
- Payment Allocation
- Ageing Analysis
- Statement of Accounts
Fixed Assets
Empowers both financial & physical information about your organization’s assets like equipment, machineries, vehicles etc. Facilitates immediate access to asset information including cost, depreciation, location, and inventory and maintenance record.
- Asset Tagging and Barcoding
- Asset Identification, Categorization and Imaging
- Maintain Asset Details, Asset Life, Book Value and Depreciation
- Asset Location
- Asset Transfers
- Monthly Auto-Depreciation
- Asset Postings
- Sales or Disposals of Fixed Assets
Key Capabilities of MCA-eBiz
Customizable to fit your business
We understand that every business is different, with its own systems, structures and ways of working. MCA-eBiz is tailored to fit your specific needs, integrating all your business processes with effortless precision and putting you in complete control.
Smart insight for better decision
Get a 360° view of your business. Real-time information is essential for effective decision-making. MCA-eBiz business applications enable you to monitor and optimize all your business.
It comes with a number of inbuilt Business Intelligence (BI) tools that provide a comprehensive real time analysis for the top management.
The tools are specially developed for the key functions which are essential to take critical business decisions related to the current and future business strategies.
Personal assistant to users
MCA-eBiz ERP system acts as a customized personal assistant to all its users. The system informs and prompts the users to carry out their daily tasks in the most efficient way.
It also has provisions for providing instant alerts on critical information to the decision makers/stakeholders using its SMS/E-mail integration function.
Multi location, multilingual and multicurrency operations
MCA-eBiz is a multi-location, bi-lingual and multi-currency business solution which could be adapted to suit the specific operational requirements of each organization. It also guarantees a minimum efficiency increase in the operations irrespective of the fact, whether the system is implemented in a small, medium or a large company.
Accesses everything on the go (anywhere)
MCA-eBiz allows you to access the system anytime, anywhere, from any web browser. We also extend the capabilities of our web-based system into the world of mobile computing.
MCA-eBiz ERP runs on smart devices, including Android and iOS devices with dedicated applications for both these platforms
MCA-eBiz also has some unique and specialized functions like a LITE CRM solution for the Sales Task Force (using smart devices) which is an efficient tool for managing the sales promotions, managing sales leads that could be easily converted into sales orders and subsequent payment follow-ups.
Key Capabilities of MCA-eBiz
Expert Peoples
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First Growing Process
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Creative Ideas
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We Worked With Reputed Companies in The World
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Role of Support Center Head
Support center head is responsible for overall Center and will work directly with the Customer’s coordinators and is responsible for
- Training of the support team
- Assigning duties and responsibilities to the support team
- Coordinating with both the Customer and Management for assigning reserve manpower
- Any other duties assigned by the Technical Advisor/Account Manager
Role of Support Executive (Help Desk)
The support executive is directly responsible for providing telephonic and/or on-site support to the end client. In addition he should
- Help support the Center Supervisor to manage the shift roaster including leave, substitution and handle grievances
- Train / assist new support persons
- Document his work and prepare reports
- Any other duties assigned by the supervisor
MicroCenter Support Center Software
We have also developed software that would help us in keeping the record of your support calls and will send you a statement of calls every month.
Forms and Inputs
- Activity Details
- Shift wise roster and absence register
- Check List for support persons
- Shift Exchange between support persons
- Support work details
Details of Reports
- Department wise support report
- Date wise support report
- Status wise support report
- Incident details by customer
- Employee Monthly Status Report
Training
- a) The staff will be given sufficient training on the software installed in order for them to be able to use the system in an efficient and productive manner.
- b) The training will be delivered through different means, such as on-site training (classroom & hands-on training) and users manuals will be provided.
- c) MicroCenter resources will be providing detailed training to the staff as per the functions and modules they are engaged with.
Our Pricing Plan
- Powerful Admin Panel
- 1 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
- Powerful Admin Panel
- 2 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
- Powerful Admin Panel
- 3 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
- Exciting Feature
